AquaSoul Community Shipping Policy
Effective date: October 19, 2026
AquaSoul Community Shipping Terms
We want your order to reach you safely and with no surprises. This policy explains how we process orders, how shipping works, how long delivery takes, and what to do if something goes wrong.
Questions or order help: owner.aquashopliz@gmail.com
1. How we ship
Our products are fulfilled through sourcing partners and suppliers who ship nationwide across the USA and internationally. Most items ship directly from a supplier to you instead of from our location. We use one standard shipping method for our orders so that pricing and delivery stay simple and clear.
2. Order processing time
Orders are processed within about 3 business days after payment is confirmed. Processing means we confirm your order, send it to the supplier, and the supplier prepares it for the carrier. Business days are Monday through Friday, not counting holidays. Orders placed on weekends or holidays begin processing the next business day.
During busy seasons, such as the holidays, processing may take longer. We will do our best to tell you if your order is delayed.
3. Delivery time
Estimated delivery is about 10 to 15 days from the date you place your order. This includes processing and transit. Delivery times are estimates, not guarantees. Delays can happen because of carriers, customs, weather, holidays, or other things outside our control.
International orders may take longer, especially when they go through customs.
4. Shipping rates
Shipping costs are shown at checkout before you pay. The rate depends on your order and where it is going. Some items or offers include free shipping, and when they do, it is stated clearly on that product or offer, including any minimum order amount. For example, an item listed as "Free with orders $75+" ships free only when your order total reaches $75.
5. Where we ship
We ship to addresses in the United States and to many international destinations. Some products or regions may not be available because of supplier or carrier limits. If we cannot ship your order to your address, we will email you and refund your payment.
We cannot ship to PO boxes for every item. If you need to use one, email us before you order.
6. Tracking your order
When your order ships, you will receive an email with a tracking number and a tracking link. Tracking can take a few days to show movement after the label is created, and some international packages show limited updates until they arrive in your country. If your tracking has not updated in 7 days, email us.
7. Orders with more than one item
Items in the same order may come from different suppliers and ship separately. They may arrive in separate packages on different days, and each package may have its own tracking number. You are charged for shipping only as shown at checkout.
8. Dropshipping, sourcing partners, and your privacy
To deliver your order, we share your delivery details with our sourcing partner, supplier, and delivery service. These details include your name, shipping address, and the contact information needed for delivery. Your payment details and other private information are NOT shared with them. For more, see our Privacy Policy.
9. Address accuracy
Please check your shipping address carefully at checkout. We are not responsible for orders lost or delayed because of an incorrect or incomplete address. If you notice a mistake, email us right away. We will try to fix it, but once an order has shipped the address often cannot be changed. If a package is returned to the supplier because of an address problem, you may be asked to pay to reship it.
10. Customs, duties, and taxes
International orders may be subject to import duties, taxes, and customs fees set by your country. These are charged by your local customs office and are your responsibility. We do not control these charges and cannot predict their amount. Customs can also cause delays.
11. Delayed, lost, or stuck packages
If your order has not arrived after the estimated delivery window, please email us with your order number. We will check with the supplier and carrier. If a package is confirmed lost, we will work with you on a replacement or a refund. Please allow time for the carrier to complete its search before we can confirm a package is lost.
12. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will work to make it right with a replacement, store credit, or refund where appropriate. Please see our Returns and Refunds Policy for more.
13. Order changes and cancellations
Once an order is sent to a supplier, it usually cannot be changed or cancelled. If you need a change, email us as soon as possible after you order. We will try, but we cannot promise it.
14. Wholesale and DIY orders
Wholesale orders have shipping terms, minimums, and timelines agreed in writing before the order is placed. DIY kits and materials follow the same shipping process as other shop orders. Some items may be shipped in separate packages.
15. Packaging
Orders are packed by our suppliers. Packaging may not always include our branding or a gift note. If you are sending a gift, the price is not shown in the package.
16. Holidays and busy seasons
Around holidays and sales, suppliers and carriers get busier, and orders can take longer. If you need an item by a certain date, order early and email us first if you have questions.
17. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top. Orders are shipped under the policy in place when you placed your order.
18. Contact us
For shipping questions, tracking help, or a problem with an order:
Email: owner.aquashopliz@gmail.com